Our Philosophy and Practices
We want to give you the comfort and confidence you need to fully participate in our online offerings so that we can better serve your needs. Therefore, here are the principles governing our information practices and other privacy aspects of our Web sites:
Information Collection and Use
- WebEx collects Individual Identifying Information when you register for a WebEx account, or use certain WebEx products or services, when you visit WebEx pages, and when you enter promotions or sweepstakes. WebEx may also receive Individual Identifying Information from our business partners.
- When you register with WebEx, we ask for your name, email address, birth date, gender, zip code, occupation, industry, and personal interests, or other information. Once you register with WebEx and sign in to our services, you are not anonymous to us.
- WebEx also automatically receives and records information on our server logs from your browser including your IP address, WebEx cookie information and the page you requested.
- WebEx uses information for three general purposes: to customize the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products.
- WebEx routinely time-stamps and logs events (like features used, number of participants, length of meetings.) This data is used for accounting/billing purposes as well as for performance tuning and optimization of the WebEx services.
Information Sharing and Disclosure
- WebEx will not sell or rent your Individual Identifying Information to anyone.
- WebEx will send Individual Identifying Information about you to other companies or people when:
- We have your consent to share the information;
- We need to share your information to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of WebEx to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the Individual Identifying Information we provide to them beyond what is necessary to assist us.);
- We respond to subpoenas, court orders or legal process; or
- We find that your actions on our Web sites violate the WebEx Terms of Service, or any of our usage guidelines for specific products or services.
Your Ability to Edit and Delete Your Account Information and Preferences
- WebEx gives you the ability to edit your WebEx Account Information and preferences at any time, including whether you want WebEx to contact you about specials and new products.
- You may request deletion of your WebEx account by sending an email to email@example.com. Please click here to read about what information may possibly remain in our archived records after your account has been deleted.
WebEx Meetings take place within the context of a switched communications environment. With WebEx, any session information (such as applications, chat, polling data, documents, video, and voice) provided by participants within a meeting is never saved on the WebEx switching platform but is instead instantly switched between meeting participants. The WebEx switching environment is architected similarly to the telephone switching environment; once the call is over all remnants of the content of that call dissipate, leaving only a record that a call took place. Further, the only means to participate in a meeting is through the WebEx invitation and join process; WebEx employees can therefore only participate in WebEx customer meetings when expressly permitted by our customer.
- Your WebEx Account Information is password-protected for your privacy and security.
- In certain areas WebEx uses industry-standard SSL-encryption to protect data transmissions.
- In other areas WebEx uses proprietary security methods to protect data transmissions.
If we change any of our privacy policies or practices, we'll post those changes to this policy statement at least 30 days before they take effect. In limited cases, we may be required to disclose certain information to comply with a legal process, such as a court order, subpoena or search warrant.
Questions or Suggestions
- If you have questions or suggestions complete a feedback form or send an email to firstname.lastname@example.org.
IP Information Collection and Use Practices
- WebEx receives IP addresses from all users because this information is automatically reported by your browser each time you view a Web page.
- Your IP address is also stored in our user registration databases when you register with WebEx.
- When a WebEx Web page is requested and viewed, that request is logged on our servers with information including the IP address of the computer that requested the page.
- IP addresses may be used for various purposes, including to:
- Diagnose service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific Web company or ISP.
- Send the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers.
- Estimate the total number of users visiting WebEx from specific countries or regions of the world.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a Web site's computers and stored on your computer's hard drive.
Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Choices about Cookies
- You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
- If you reject all cookies, you will not be able to use WebEx products or services that require you to "sign in," and you may not be able to take full advantage of all offerings. However, many WebEx products and services do not require that you accept cookies.
WebEx's Practices Regarding Cookies
WebEx uses its own cookies for a number of purposes, including to:
- Access your information when you "sign in," so that we can provide you with customized content.
- Keep track of preferences you specify while you are using WebEx's services.
- Display the most appropriate advertising banners, based on your interests and activity on WebEx.
- Estimate and report our total audience size and traffic.
- Conduct research to improve WebEx's content and services.
- Require you to re-enter your WebEx password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
- When you register with WebEx or submit information to WebEx, a temporary copy of that information is routinely made to prevent accidental loss of your information through a computer malfunction or human error.
- WebEx keeps your account information active in our user registration databases in order to provide immediate access to your personalization preferences each time you visit WebEx.
- If you ask WebEx to delete your WebEx account, in most cases your account will be deactivated and then deleted from our user registration database in approximately 90 days. This delay is necessary to discourage users from engaging in fraudulent activity.
- Please note that any information that we have copied may remain in back-up storage for some period of time after your deletion request. This may be the case even though no information about your account remains in our active user databases.
- The WebEx computers (called "servers") that send your Web pages and advertising banners process and store an enormous amount of information every day. These computer records are called "log files."
- Log files are used for analysis, research, auditing, and other purposes, as described above. After this information has been used, it is stored and is inaccessible. Until the information is stored, your WebEx ID may remain in our active server log files.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact email@example.com.