Technical Support Self-Service

Support Overview

World-class technical support

WebEx Technical Support delivers always available and responsive technical support and maintenance across every geography and time zone. You’ll feel secure knowing that your users have access to the assistance and expertise they need to consistently achieve their business goals.

We pride ourselves on delivering outstanding service that includes:

  • Multiple contact options—Whether you prefer, online, email, or phone, we are on-call to answer your mission critical questions anytime, anywhere.
  • Enterprise-class service level agreements (SLA)—Our customers can count on our industry-leading SLA which offers a direct escalation protocol and built in priority queueing to rapidly resolve any issues that may arise.
  • Structured communications process—We keep you informed with service enhancement updates, technical communications, business seminar information, new service opportunities, and more.